Microsoft Teams Voice & Calling Specialist
Company: M365Consult
Location: Remote

About M365Consult

M365Consult is a fast-growing European startup specializing in Microsoft solutions, with a strong emphasis on innovation, collaboration, and building a recognizable digital brand. The team looks for motivated professionals who want to grow while helping design modern communication infrastructures for a Microsoft-focused environment.

Role Overview

M365Consult is seeking an experienced Microsoft Teams Voice & Calling Specialist to design and operate a cost-effective, scalable, AI-powered calling solution for sales outreach and customer engagement. The role focuses on building an affordable alternative to standard Microsoft Calling Plans by combining Microsoft Teams Phone System with third-party VoIP providers, while enabling call recording, AI transcription/summaries, and global landline number management.

Key Responsibilities

1. Cost-Optimized Voice & Calling Setup

• Identify and integrate cost-effective third‑party VoIP providers instead of relying solely on Microsoft Teams Calling Plans.
• Configure Microsoft Teams Phone System with Direct Routing or SIP trunking to support affordable international and domestic calls.
• Research, purchase, and manage landline numbers across multiple regions for outreach campaigns.
• Ensure the chosen solution is scalable, flexible, and resilient.

2. Outreach & AI-Powered Enhancements

• Implement a highly scalable calling system tailored for high‑volume outreach campaigns.
• Configure automatic call recording and secure storage.
• Set up AI-generated call transcriptions, summaries, and insights to improve follow-up quality and CRM updates.
• Ensure recorded calls and transcripts integrate seamlessly with CRM tools such as Salesforce, HubSpot, and Dynamics 365.

3. Call Flow & Auto Attendants

• Design Auto Attendants (IVR), Call Queues, and business-hours routing for efficient inbound handling.
• Optimize call workflows to maximize agent productivity and minimize dropped or missed calls.
• Implement escalation paths for missed or high-priority calls.

4. Security, Compliance & Quality Monitoring

• Ensure calling and recording practices comply with GDPR, HIPAA, and applicable telecom regulations.
• Configure secure storage and access controls for recordings and transcripts.
• Use Call Quality Dashboard (CQD) and related tooling to monitor and improve voice quality and reliability.

5. CRM & Business App Integration

• Integrate Teams Calling and/or alternative VoIP platforms with CRM and other business systems.
• Automate call logging, transcript storage, and AI insights to support sales and account management workflows.
• Provide dashboards and reports covering call activity, engagement rates, and lead-conversion trends.

6. Administration & Number Management

• Purchase, port, and manage landline numbers in multiple geographies.
• Coordinate with telecom carriers for provisioning, routing, and troubleshooting.
• Maintain an up‑to‑date inventory of phone numbers, routing policies, and cost structures.

Qualifications & Skills

• 3+ years of experience in Microsoft Teams Voice, VoIP, and telephony solutions.
• Strong hands‑on expertise with Microsoft Teams Phone System, Direct Routing, and SIP trunking.
• Practical experience with third-party VoIP providers (e.g., Twilio, Zoom Phone, RingCentral, 8x8, Vonage, Dialpad, Aircall).
• Proven ability to design cost‑efficient calling solutions without compromising voice quality.
• Familiarity with AI transcription services (e.g., Otter.ai, Microsoft Copilot, Fireflies.ai).
• Experience in landline number procurement, porting, and telecom administration.
• Solid understanding of VoIP security, compliance, and call‑recording regulations.
• Experience integrating telephony with CRM and business applications (Salesforce, HubSpot, Microsoft Dynamics).
• PowerShell scripting and Microsoft Graph API knowledge is a plus.
• Certifications such as Microsoft Teams Voice Engineer (MS‑720) are highly preferred.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a forward‑thinking, AI‑driven team.
• Strong professional development and growth prospects.
• Flexible, remote-friendly work environment.

Why Join M365Consult?

• Help build an innovative, AI‑powered sales outreach and communication system.
• Take a central role in the company’s digital transformation journey.
• Join a culture that values experimentation, automation, and smart scaling.

How to Apply

Send your CV and a cover letter detailing your experience with Microsoft Teams Voice, VoIP, and AI‑assisted calling solutions, including examples of systems you have designed or optimized.